pagasia Terms & Conditions

1 Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and pagasia ("pagasia," "we," "us," or "the Platform"). These Terms govern your access to and use of the pagasia website, mobile interface, games, promotional programs, payment services, customer support tools, and any other services or features made available on or through pagasia (collectively, the "Services").

By clicking "Register," "I Agree," or any equivalent acceptance action on the pagasia platform, or by continuing to access or use the Services following the posting of updated Terms, you acknowledge that you have read these Terms in full, that you understand them, and that you agree to comply with and be bound by them.

If you are accessing pagasia on behalf of another person or entity, you represent and warrant that you have the authority to bind that person or entity to these Terms, and the references to "you" in these Terms apply to both you and that person or entity.

2 Eligibility

To register and maintain an account on pagasia, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age or older. This is a strict requirement under PAGCOR regulatory guidelines and Philippine law. pagasia does not permit minors to register, access, or use the Services under any circumstances.
• You must be physically located within the Republic of the Philippines at the time of registration and at the time of placing any wager or using any paid feature of the platform.
• You must be a natural person. Corporate entities, partnerships, associations, and other non-individual legal persons may not register player accounts on pagasia.
• You must not be an employee, contractor, director, officer, or agent of pagasia, nor a close family member of any such person, where such registration would create a conflict of interest.
• You must not be subject to any self-exclusion order, whether imposed by pagasia, by PAGCOR, or by any other gaming regulatory authority.
• You must not have had a previous pagasia account terminated by pagasia for breach of these Terms.
• You must have full legal capacity to enter into binding contracts under Philippine law.

pagasia reserves the right to request documentary proof of eligibility at any time, including but not limited to government-issued identification, proof of address, and proof of age. Failure to provide satisfactory documentation upon request may result in suspension of your account and withholding of pending withdrawals pending verification.

3 Account Registration

3.1 Registration Process

To use the paid features of pagasia, you must complete the registration process and create a player account. During registration, you are required to provide accurate, complete, and current information including your full legal name, date of birth, Philippine mobile number, valid email address, and residential address. pagasia relies on the information you provide to verify your identity and eligibility.

3.2 One Account Policy

Each individual is permitted to hold only one active pagasia account. The creation of multiple accounts — whether using different names, email addresses, mobile numbers, payment accounts, or devices — is strictly prohibited. pagasia uses technical and manual means to detect duplicate accounts. Where duplicate accounts are identified, pagasia reserves the right to close all but the earliest-registered account, void any bonuses claimed across duplicate accounts, and withhold any winnings generated through a duplicate account.

3.3 Account Credentials

You are solely responsible for the security and confidentiality of your pagasia login credentials, including your username and password. You must not share your credentials with any third party or allow any other person to access your account. pagasia will treat all activity conducted through your account as having been authorized by you. If you suspect that your account has been accessed without your authorization, you must notify pagasia immediately via the live chat support channel.

3.4 Know Your Customer (KYC)

pagasia is required to conduct identity verification (KYC) procedures consistent with applicable Philippine anti-money laundering regulations. You may be required to submit copies of a government-issued photo ID (such as a Philippine passport, driver's license, SSS ID, PhilHealth ID, or UMID), a recent proof of address, and — where applicable — documentation relating to your payment method. Withdrawal requests may be held pending completion of KYC verification. pagasia will not process withdrawals to accounts whose identity has not been satisfactorily verified.

4 Deposits & Withdrawals

4.1 Accepted Payment Methods

pagasia currently accepts deposits and processes withdrawals via the following payment methods available to Philippine players: GCash, Maya, GrabPay, QR Ph, BPI, BDO, Metrobank, InstaPay, PesoNet, and 7-Eleven CLiQQ. pagasia reserves the right to add, modify, or remove accepted payment methods at any time without prior notice.

4.2 Minimum and Maximum Transactions

The minimum single deposit on pagasia is ₱100. The minimum single withdrawal is ₱500. Maximum deposit and withdrawal limits may vary by payment method and by account verification tier. These limits are displayed in the pagasia cashier section of your account and may be updated from time to time.

4.3 Processing Times

Deposits made via GCash, Maya, and InstaPay are typically credited to your pagasia wallet within five (5) minutes. Withdrawal requests are processed by the pagasia finance team within one (1) to twenty-four (24) hours on business days, subject to completion of any applicable KYC verification and compliance checks. pagasia is not responsible for delays caused by third-party payment processors, banking holidays, or system maintenance periods.

4.4 Currency

All transactions on pagasia are conducted in Philippine Peso (PHP / ₱). pagasia does not accept deposits or process withdrawals in foreign currencies. Any currency conversion charges imposed by your bank or payment provider are your sole responsibility.

4.5 Withdrawal Conditions

Withdrawals will only be processed to a payment account registered in your own name. pagasia will not transfer funds to third-party accounts. Deposits must be wagered at least once before withdrawal is permitted, regardless of whether a bonus was claimed. Where a bonus is active on your account, the wagering requirements associated with that bonus must be fully met before a withdrawal of bonus-related funds can be processed.

5 Bonuses & Promotions

5.1 General Bonus Terms

pagasia offers various bonuses and promotional incentives to eligible players, including welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions. Each promotion is subject to its own specific terms, including eligibility criteria, claim period, minimum qualifying deposit, eligible games, and wagering requirements. These promotion-specific terms are published on the relevant promotion page and form part of these Terms.

5.2 Wagering Requirements

Unless stated otherwise in the promotion-specific terms, bonus funds credited to your pagasia account must be wagered a specified number of times before they may be converted to withdrawable cash. Wagering contributions vary by game type — slots typically contribute 100% toward wagering requirements, while table games and live casino games may contribute a lower percentage. The specific contribution rates are disclosed in the promotion terms.

5.3 Bonus Abuse

pagasia maintains a zero-tolerance policy toward bonus abuse. Bonus abuse includes, but is not limited to: creating multiple accounts to claim the same promotion more than once; using bonus funds in a manner designed to hedge bets or guarantee a risk-free profit; using any automated system or software to exploit bonus terms; and providing false information to qualify for a promotion. Where pagasia determines that bonus abuse has occurred, it reserves the right to void all bonuses and associated winnings, close the account, and recover any funds that were improperly withdrawn.

5.4 Modification and Withdrawal of Promotions

pagasia reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice, provided that players who have already validly claimed a promotion will have their existing entitlement honored under the terms applicable at the time of claiming, unless the modification is required for legal or regulatory compliance reasons.

6 Game Rules & Fair Play

All games available on pagasia — including JILI slots, live casino tables, sports betting markets, online sabong, and bingo — are governed by the specific rules published within each game or game section. These game-specific rules are incorporated into these Terms by reference.

pagasia operates exclusively with certified game content providers whose random number generator (RNG) systems and payout percentages are independently tested and certified. pagasia does not alter, interfere with, or manipulate game outcomes in any way. The theoretical return-to-player (RTP) percentage for each slot title is disclosed in the game information panel.

In the event of a technical malfunction during a game — including but not limited to server disconnection, software error, or incomplete transaction — pagasia reserves the right to void the affected game round. Any wager placed in a voided round will be returned to your pagasia wallet. pagasia's decision in respect of game disputes is final and binding, subject to any applicable regulatory review process.

7 Prohibited Conduct

The following conduct is strictly prohibited on the pagasia platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent closure, forfeiture of balance, and referral to law enforcement or regulatory authorities:

• Using automated bots, scripts, artificial intelligence tools, or any other software to interact with pagasia games or systems in a manner not authorized by pagasia.
• Attempting to gain unauthorized access to pagasia's servers, databases, software, or administrative systems.
• Exploiting software bugs, glitches, or vulnerabilities in any pagasia game or system. Any bug or error discovered must be reported to pagasia support immediately.
• Colluding with other players to gain an unfair advantage in any game, including live casino games and poker variants.
• Using the pagasia platform for any activity that constitutes money laundering, fraud, or any other financial crime under Philippine law.
• Providing false, misleading, or fraudulent information during registration, KYC verification, or any other interaction with pagasia.
• Engaging in abusive, threatening, discriminatory, or harassing behavior toward pagasia staff or other players through any communication channel.
• Accessing pagasia from a jurisdiction where online gaming is prohibited, using VPNs, proxy servers, or other means to circumvent geographic restrictions.
• Allowing a minor (any person under 21 years of age) to access your pagasia account or use the Services on your behalf.

8 Intellectual Property

All content on the pagasia platform — including but not limited to the pagasia name and logo, website design, graphics, text, software, game interfaces, promotional materials, and any other material made available through the Services — is the intellectual property of pagasia or its licensed content providers and is protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal, non-commercial gaming purposes in accordance with these Terms. This license does not permit you to copy, reproduce, distribute, publish, publicly display, modify, create derivative works from, or commercially exploit any pagasia content without prior written authorization from pagasia.

All JILI Games titles and related assets available on pagasia are the intellectual property of JILI Games Technology Ltd. or its affiliates and are used by pagasia under a valid content license. Any unauthorized reproduction or commercial use of JILI Games content is strictly prohibited.

9 Limitation of Liability

To the fullest extent permitted by applicable Philippine law, pagasia, its officers, directors, employees, contractors, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of or inability to use the Services, including but not limited to:

• Loss of winnings or profits due to technical malfunction, connectivity failure, or server outage;
• Unauthorized access to your account resulting from your failure to secure your login credentials;
• Interruptions to or unavailability of the Services due to scheduled or emergency maintenance;
• Losses arising from your reliance on any game statistics, odds, or information displayed on the platform;
• Any financial losses arising from gambling activities conducted on the platform.

pagasia's total aggregate liability to any individual player in connection with these Terms or the Services shall in no event exceed the total net deposits made by that player in the thirty (30) days immediately preceding the event giving rise to the claim.

Nothing in these Terms shall limit pagasia's liability for fraud, gross negligence, or any liability that cannot be excluded under applicable Philippine law.

10 Responsible Gaming

pagasia is committed to promoting responsible gaming and operates in accordance with PAGCOR's responsible gaming guidelines. pagasia provides the following responsible gaming tools, all accessible from your account dashboard:

• Deposit Limits: Set daily, weekly, or monthly deposit caps on your account.
• Session Time Reminders: Configure alerts that notify you when a specified gaming session duration has elapsed.
• Cooling-Off Periods: Temporarily suspend your account for a defined period (24 hours to 90 days) to take a break from gaming.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the pagasia platform. Self-exclusion requests are processed within 24 hours and cannot be reversed for a minimum of six (6) months.
• Reality Checks: Periodic on-screen notifications displaying your session duration and net gaming activity.

pagasia does not target its marketing to individuals who have self-excluded or requested exclusion. pagasia cooperates with PAGCOR's national self-exclusion database where applicable.

For more information on pagasia's responsible gaming policies, tools, and resources, please visit the Responsible Gaming page.

11 Account Suspension & Closure

11.1 Suspension by pagasia

pagasia reserves the right to suspend or restrict your account at any time and without prior notice where: (a) there is a reasonable suspicion of breach of these Terms; (b) a compliance, KYC, or fraud investigation is ongoing; (c) pagasia receives a directive from PAGCOR or another competent authority; or (d) your account activity triggers automated fraud or AML detection systems.

11.2 Termination by pagasia

pagasia may permanently close your account and terminate your access to the Services without prior notice where you have materially breached these Terms, engaged in fraudulent or criminal activity, provided false registration information, or where continued operation of your account would expose pagasia to legal or regulatory risk.

11.3 Balances Upon Closure

Where an account is closed by pagasia due to a breach of these Terms, any outstanding balance may be forfeited in whole or in part at pagasia's discretion. Where an account is closed at your own request (voluntary closure), pagasia will process withdrawal of your verified available balance within the standard processing timeframe, provided no investigation or compliance hold is active.

11.4 Voluntary Closure

You may request closure of your pagasia account at any time by contacting the live chat support team. pagasia will process your closure request within two (2) business days. You may not open a new pagasia account for a period of thirty (30) days following voluntary closure unless pagasia consents in writing.

12 Amendments to These Terms

pagasia reserves the right to amend, update, or replace these Terms at any time. Where a material amendment is made, pagasia will notify registered players via the email address on file and will display a prominent notice on the pagasia platform for a period of not less than seven (7) days prior to the effective date of the amendment, except where the amendment is required urgently for regulatory or legal compliance reasons.

Your continued use of the pagasia platform following the effective date of any amendment constitutes your acceptance of the amended Terms. If you do not agree with the amended Terms, you must cease using the Services and may request voluntary closure of your account in accordance with Section 11.4.

The current version of these Terms is always accessible at pagasia.net/terms-conditions. The effective date at the top of this document indicates the version currently in force.

13 Privacy

The collection, use, storage, and disclosure of your personal information by pagasia is governed by the pagasia Privacy Policy, which is incorporated into these Terms by reference. By accepting these Terms, you also acknowledge and consent to the data processing practices described in the Privacy Policy.

pagasia processes personal data in accordance with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations issued by the National Privacy Commission (NPC). Full details of your rights as a data subject under Philippine law are set out in the Privacy Policy.

14 Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

In the event of a dispute between you and pagasia relating to any aspect of the Services, you agree to first contact pagasia's customer support team to seek an informal resolution. pagasia will endeavor to resolve all player disputes within ten (10) business days of receiving a formal written complaint.

Where a dispute cannot be resolved informally, both parties agree to submit to the jurisdiction of PAGCOR's dispute resolution mechanisms where applicable, and thereafter to the competent courts of the Republic of the Philippines.

15 Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions or the pagasia Services, please contact the pagasia support team:

• Live Chat: Available 24/7 through the pagasia platform interface
• Email: [email protected] (plain text — not a clickable link)
• Response Time: pagasia aims to respond to all email inquiries within 24 hours on business days

pagasia's customer support team includes Filipino-speaking agents available around the clock to assist with account questions, payment concerns, responsible gaming requests, and any issues relating to these Terms.